Shipping policy
Shipping Policy
Thank you for shopping with DOGGYZEL. We aim to provide stylish, practical and affordable dog accessories for happy dogs and proud owners.
Order Processing
Once your order is placed, we will begin processing it with our fulfilment partner. Most orders are processed within 2–5 working days before dispatch.
Please note that processing times may be slightly longer during busy periods, supplier delays, public holidays, or high-demand seasons.
Shipping and Delivery
DOGGYZEL works with trusted fulfilment partners, including CJdropshipping, to source, prepare and ship products directly to customers.
Estimated delivery times are usually:
UK orders: 7–20 working days after dispatch
International orders: 10–30 working days after dispatch, depending on destination and courier availability
Some products may arrive sooner, while others may take longer due to customs checks, courier delays, supplier processing times, or seasonal demand.
Free UK Shipping
We offer free UK shipping on orders over £40.
For orders below £40, shipping charges will be calculated and displayed at checkout where applicable.
Multiple Items in One Order
If you order more than one item, your products may be shipped separately and may arrive in different parcels. This is because items may come from different fulfilment locations or suppliers.
You will receive tracking information where available for each dispatched parcel.
Tracking Your Order
Once your order has been dispatched, tracking details will be sent to you by email where available.
Please allow a few days for the tracking link to update after dispatch, as courier tracking systems may take time to display movement.
If you have not received tracking information or need help with your order, please contact us at:
Please include your order number when contacting us.
Delivery Delays
While we aim to deliver within the estimated timeframe, delivery dates are not guaranteed. Delays may occur due to:
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supplier processing delays
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courier delays
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customs checks
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incorrect delivery details
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severe weather
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public holidays
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high seasonal demand
If your order has not arrived within 30 days of purchase, please contact us so we can investigate and assist you.
Incorrect Delivery Details
Please make sure your shipping address is correct before placing your order.
DOGGYZEL is not responsible for failed deliveries caused by incorrect, incomplete, or outdated delivery addresses provided by the customer.
If you notice an error in your delivery details, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee changes once the order has entered processing or dispatch.
Customs, Duties and Taxes
For UK customers, customs charges are not usually expected on standard UK deliveries, but this may depend on the product, supplier location, shipping method, and current customs rules.
For international customers, customs fees, import duties, taxes, or local charges may apply. These charges are the responsibility of the customer and are not included in our product prices or shipping fees unless clearly stated at checkout.
Lost or Missing Parcels
If your order appears to be lost or has not arrived within the expected timeframe, please contact us at:
We will check the tracking information and work with our fulfilment partner or courier to investigate the issue.
Damaged or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with:
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your order number
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a clear photo or video of the issue
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a short explanation of the problem
We will review the issue and advise you on the next steps.
Contact Us
For shipping questions, order updates, or delivery support, please contact us at: